Shipping policy

Shipping Policy

Domestic Shipping Only. We ship within the United States only. We are not responsible for delays caused by the carrier once a package is in transit. Tracking information is emailed to you as soon as it is available.

Approximate Shipping Times. Ground Advantage delivery typically takes one to five business days after your order ships, not including weekends and public holidays. During peak holiday season, November through December, delivery may take longer.

Processing Time. Orders are processed within one to two business days. Processing time is separate from shipping time and should be added to the total delivery estimate.

Cancelling an Order. You may cancel within thirty minutes of placing an order by emailing info.urbaneraessentials.com. After that, the order may already be processed and cannot be cancelled.

Unclaimed Orders. We are not responsible for packages returned as refused, unclaimed, or undeliverable due to an incorrect or insufficient address. If you notice an address error in your confirmation email, reply to it immediately with corrections. Once an order is processed, the address cannot be changed.

Refund Policy. Returns and refunds are handled according to our Return and Refund Policy, available on this site. Damaged or defective items should be reported with photos as soon as possible.

Separate Packages. An order may occasionally ship in more than one package due to item availability or carrier weight limits. Each package includes its own tracking.